Return Policy
Returning For Replacement or Refund
Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.
If you are returning or exchanging dresses or accessories, please make sure they are in their original condition – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
For an ordinary size item-If there is a quality problem and you want to apply for a refund, please upload some persuasive pictures or video, once it is verified, you can send the item back to us (customer commits the shipping cost), and we will give you a full refund of the item. For a custom made item-If there is a quality problem and you want to apply for a refund, please upload some persuasive pictures or video, once it is verified, you can send the item back to us (customer commits the shipping cost), and we will give you a full refund of the item.
Quality Guarantee
Trust FEI RONG is the worldrsquos leading wedding and formal dress supplier, with a great reputation for providing perfect dresses for any occasion. We have made tons of dresses for women and girls worldwide, and more and more customers are now choosing us as the place to shop for their big days and events!
Custom Tailored
All wedding and formal dresses are customizable, though we also offer a range of sizes from 2-26W. Wedding dresses can be tailored in ivory, white, champagne, and pink, while there are also several color options for formal dresses.
The Best Price
FEI RONG rsquos prices are a lot lower than retail prices due to our efficiency and lowered operational expenditure form having main operations in China. Our price vary from US$100-US$800 for some of the highest quality dresses found online.
Fine Quality
FEI RONG hires only the best dressmakers and experienced designers in china, who use the finest production techniques to create your dress. Excellent Customer Service We have great customer service staff, available for help 24/7.
Happy Customers
We have made many of our customersrsquoday, providing amazing dresses for their weddings and events.
FAQS
What if my dress is not available?
If your dress is not in stock and for some reason we cannot order it , we will notify you and give you other options to choose from or you can cancel your order. You can provide other of your favorite dress style pictures, after confirmation, we will reply you asap.
What if I want a dress in a color that is not listed?
The colors that we list on the product detail page are the only colors in which that style dress is produced in. We also show all the pictures we have available so if the picture is not shown we cannot show you that dress in that color.
Can I see the dress in other colors?
Unfortunately we are only allowed to send or post pictures provided to us by the manufacturers of the dresses we sell. Not all colors of the dresses are pictured by the manufacturers and therefore all the pictures you see are the only ones we have available. Only thing you can try to do is find another dress by that same company called the same color and it will be the same depending on the fabric.
How Can I Get Discount?
Please Favorite Our Store,And Send Screenshots To Us.
Can I Custom Size?
Yes,The Size Can Be Customized According To Your Own Measurements. For Details,Please Contact Us Thanks.
Why is my order still processing?
Orders take 24-72 business hours to respond back with a ship date..
How do I upgrade my shipping?
Simply respond to your confirmation email with the method you would like to change it to.
Can I get a dress with extra length?
Please email or call us with style number and we can find further information for you. Some designers can make extra length.
j***r –
The dress looks 100% the same as shown on the picture.
K***c –
Fully corresponds to the description, the seller Thank you very much!
C***e –
Very pleased with transaction. Gown made of quality craftsmanship. Order with confidence. Be accurate with measurements, do in cm rather than inches 1 inch = 2.54 cm
C***s –
lovely, needs slight alterations but will be worth it in the end. thanks…can’t wait to wear it. I’d much rather spend money on food,drink,decor so the price for this dress is awesome!!
n***r –
My order was delivered, thank you. I'm satisfied and I recommend this product, the seller is perfect and the service too. The order was well packeted.
r***k –
Seller did an amazing job and was very accommodating. There was a slight variation to the pattern, but extremely detailed nonetheless. I am satisfied with the purchase and would most likely buy from this seller again!
p***r –
Very nice and even better than the picture
r***r –
Super, i recommend
t***k –
Love it just like the pic.. Thank you!
j***r –
OMG is all I can say about my wedding dress. Fast shipping to my door and it fits perfect. I wish I could give more the 5 stars. Amazing….
j***r –
Love my dress, can not wait to my wedding to the see my future husband's face when he sees me for the first time.
s***t –
I was very happy with costumer service and the dress is high quality. It is true to size and was very happy with the quality of the dress.Would order again.
i***r –
I absolutely fell in love with this dress! I wore this to a company function for my husbands work and received so many compliments on it! It fit perfect
m***r –
received relatively quick, good quality and overall happy.
Y***l –
Bought the perfect dress, beautifully designed, high quality work. Thank you very much! In the future, Im happy to buy from you!
J***a –
Очень хорошее платье,пришло быстро.Я очень довольна.Такое,как на картинке.для заказа всегда шьют новое
B***a –
Delivery had some issues but received package just in time. The dress is definitely not 100% like the picture but everything is really nice and in good quality. I am quite surprised considering the price which is not over the top. The top is lace and see through and not like the picture but I am very satisfied with it. Their service is great and patient. Would recommend this seller!
z***r –
My dress was PERFECT!! The material was gorgeous and it fit nearly perfect.
E***u –
Reçu avec un peu de délais 1 mois à peu près . N’est pas identique à la photo mai pour le prix reste assez surprise de la qualité.